Below are some frequently asked questions. For specific questions please e-mail your questions to ron@teenet.com.
Questions:
1.) Our facility has a Web site, can we use TeeNet's automated reservation system?
2.) Our Web site is part of a golf mall site with other local courses, how can I use your system?
3.) My facility does not currently have a Web site, however I am interested in the Internet and the ability to take reservations through a Web site.
4.) Who manages and sets all the parameters for the reservation system?
5.) I have limited experience in using the Internet. Does TeeNet provide support?
6.) What are the benefits to using TeeNet's automated reservation system?
7.) Are Internet demographics similar to golf demographics?
8.) Why take online reservations through a facility's Web site?
9.) Using TeeNet's system, will I have to deal with a call center or clearinghouse for my tee times?
10.) Will TeeNet take per round charges out of my tee times?
11.) Do I have to install dedicated Internet access at my facility?
12.) Is it possible to double-book tee times?
13.) What are the components involved in setting up TeeNet's reservation system for our facility?
14.) How is a Credit Card verified through a Web site?
1.) Our facility has a Web site, can we use TeeNet's automated reservation system?
Yes. Our reservation system can be integrated into your existing site.
2.) Our Web site is part of a golf mall site with other local courses, how can I use your system?
TeeNet Golf Systems will work with your facility and Web site provider to integrate our reservation system into your existing site, providing your facility the flexibility and opportunity to expand your service in a new marketplace.
3.) My facility does not currently have a Web site, however I am interested in the Internet and the ability to take reservations through a Web site.
Great. TeeNet Golf Systems can provide your facility with New Media and Design services to interface with your reservation system.
4.) Who manages and sets the parameters for the reservation system?
You control and set all system parameters for your reservations directly from a desktop computer at your facility. TeeNet Golf Systems has designed a system that is easy to use for your administrative and proshop personnel.
5.) I have limited experience in using the Internet. Does TeeNet provide support?
Absolutely. TeeNet understands that your business is the golf business. TeeNet will organize and manage all installation components, training and technical support for your entire staff. It is our business to make sure your automated system is working for you!
6.) What are the benefits to using TeeNet's automated reservation system?
24/7 accessibility for booking secure tee times
Tee times booked, confirmed and paid for instantly through your Web site
Ease of use, convenience and speed of reservations from desktop computers
Reduces no shows because all tee times are paid in advance through Web site bookings
Generate new customers locally, nationally and world wide
Valuable customer marketing and management tool
Greatly improves customer service levels
Reduces cancellations with a higher conversion of tee times
Post important messages or weather conditions
Ability to sell goods and services in a secure environment
Staff and Administration can quickly book tee times into electronic tee sheet
Golfers can avoid lengthy phone waiting periods, busy signals and booked tee times
No third party intervention
7.) Are Internet demographics similar to golf demographics?
Yes. They are similar in many areas. Example: Average age, disposable income, lifestyle characteristics, and computer usage at work and home as well as leisure and recreational characteristics.
8.) Why take online reservations through a facility's Web site?
Recent surveys indicate that 33% of American households now use the computer network. It is estimated that 44 million Americans buy goods and services online. With predictions that online commerce could surpass $300 billion dollars in annual revenues within three years, automation will have a major impact on your business.
9.) Using TeeNet's system, will I have to deal with a call center or clearinghouse for my tee times?
No. TeeNet Golf Systems automated reservation system is designed to work independently through your Web site with all administration performed from your facility.
10.) Will TeeNet take per round charges out of my tee times?
No. TeeNet Golf Systems' pricing is based on a flat rate system.
11.) Do I have to install dedicated Internet access at my facility?
Yes. for many reasons, here are a few:
Because you are taking reservations in Real Time over the Internet, your facility needs the same accessibility (24/7) to the Internet as your customers
Dedicated access ensures speed and reliability to transfer data
When conducting online commerce, it is important to have speed, reliability, and integrity
Because your reserveration system is an independent solution, you will want your staff and administration to have quick, easy and convenient access to all information
12.) Is it possible to double-book tee times?
No. The system will not allow double bookings of tee times. Both the proshop and golfers on the Web are looking at the same set of available tee times, double booking cannot occur.
13.) What are the components involved in setting up TeeNet's reservation system for our facility?
TeeNet Golf Systems organizes and manages all installations with approved service providers. Real Time reservations includes three components at your facility:
Dedicated line access provided by local phone company
Networking solutions for hardware, software, wiring and connectivity
24/7 Internet connectivity with Internet Service Provider
Your facility may currently have existing equipment and connectivity reducing your costs associated with these specific services.
14.) How is a Credit Card verified through a Web site?
TeeNet uses Cybercash Encryption Technology as the mechanism that takes encrypted secure information from your Web site and verifies those funds at a banking institution. Once those charges are cleared, a confirmation and authorization number is recorded for the golfer and on the facility's electronic tee sheet. The revenue is deposited directly into your financial institution.
